The following cancellation conditions apply to our regular standard tours and customized tours. The return fee varies from the time frame between the booking date and the date of cancellation. Certain fees are sometimes partially refundable to non-cancelable and would then be treated case-by-case (i.e., Hotel Booking in promotional season, Attraction tickets, restaurant reservation, etc.)
##Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
1.1.1 Canceling 45 days or more before departure: the customer is charged a service fee of $20. And refunded in full amount (exclude the non-refundable part mentioned above)
1.1.2 Canceling between 44 and 21 days before departure: the customer is charged a service fee of $40. And refunded in full amount (exclude the non-refundable part mentioned above)
1.1.3 Canceling between 20 and 7 days before departure: the customer is refunded a fee of 50% of the total order value. (exclude the non-refundable part mentioned above)
1.1.4 Canceling between 6 and 3 days before departure: the customer is refunded a fee of 35% of the total order value. (exclude the non-refundable part mentioned above)
1.1.5 Canceling less than 3 days before departure: the canceling are non-refundable
The notification day and the departure day are NOT counted for the time before cancellation. For example if the departure date is Jan 5th and we receive a cancellation request on Jan 1st, it will be counted as 3 days prior to the departure date.
All cancellations should be submitted through our official contact channels within the office work day of Monday to Friday.
In most cases, reservations paid by wire transfer, debit card or credit card will be refunded back via our Omise system. Any associated fee will be deducted from the net amount of the overall refund amount.
1.2 HOW TO CANCEL A RESERVATION
Send an intent of cancellation via our official Email at firstname.lastname@example.org. The cancellation process would take 1-7 days of business days. After the cancellation has been confirmed. And by confirming the cancellation means that you hereby accept the terms and condition of our refund policy.
1.3 CUSTOMIZATION FEE
Any changes made to the tour program after the confirmation are subject to certain surcharge depending on the service and the time frame.
Things you can change after the purchase confirmation
Changing departure date
Departure date can be changed at least 40 days before the departure date. You may be subject to surcharge upon changing the departure date depending on how close the notice period is to the initial confirmed departure date. The price of the tour may increase or decrease due to hotel occupancy as well which will be calculated on a case-by-case basis.
Changing pick up time or location
Pick up time or location may be changed at least 7 days before the actual arrival date. The change may be subject to surcharge depending on the time requested. Some itinerary might have to be excluded depending on the time selected and would not be refundable.
Tour can be changed and consider it as a cancellation and refer to the surcharge as stated in the section 1.1. In case of changing to a tour with similar hotel booking and itinerary, the calculated surcharge would be calculated on a case-by-case basis and would be subject to an additional service charge.
Changing guest name
Changing guest name is possible and should be done as soon as possible to the departure date. Customers may be subject to additional service charge and additional surcharge as the VISA and Travel insurance has to be renewed and are non-refundable (VISA is excluded if the customer chooses to do it on their own.)
Some parts of the itinerary can be changed prior to the departure date. The surcharge may vary depending on the time between the request and the departure date. The surcharge would be calculated on a case-by-case basis and would be subject to an additional service charge.
Adding / Replacing/ Remove a guest
Customers are allowed to add/ remove/ or replace guests at least 14 days before the departure date.
Adding guests would be subject to additional surcharge on the original tour price depending on the occupancy rate of the hotel. ( In certain case, the overall tour price may be decrease as the number of guest increase, so the price would be calculate on a case-by-case basis)
Replacing guests would be subject to additional surcharge as stated in changing guest name section and subject to additional operation cost.
Removing guests from the tour program would be separated into 2 parts, the refund process of the removed guests and the price recalculation of the remaining guests.
The refund amount of the removed guest would be calculated as stated in the 1.1 section of the refund policy.
The fee for the remaining guest would be subject to additional surcharge depending on the tour program. The fee would be calculated on a case by case basis and would be subject to additional operating charge.